Do you love helping people and have a passion for nutrition and natural health products?

If you enjoy managing customer calls and emails to assist with their needs, and finding solutions to consumer questions, concerns and complaints, our Customer Service Specialist role might be perfect for you!  At Natural Factors, our employees are critical to our success and we care about our teams, their wellbeing, and work-life balance. If you want to work for a BC business and one of Canada’s leading manufacturers of nutritional supplements, we want to hear from you!

You’re good at:

  • Communicating both over the phone and via email
  • Multi-tasking in an environment where accuracy and quality is of the highest importance
  • Listening to customers/consumers to determine their needs and ensure the best resolution is achieved

You thrive in:

  • A professional environment with high service level expectations
  • An organized, process driven work environment
  • A supportive and close knit team, working together to achieve common goals

You want to:

  • Work for a company that cares about its staff and has a meaningful mission to improve the lives and well-being of its customers
  • Be part of a company that is rapidly growing and where you can grow within the company
  • Work in a professional, team-oriented organization

You get:

  • A competitive salary and the opportunity to grow
  • Great benefits, including company matched RRSP, healthcare, health and personal spending accounts, wellness days, employee appreciation events and $50 per quarter to spend on company products in addition to employee discount pricing
  • The opportunity to work with great people that influence and lead change within a company dedicated to continuous improvement


Job Title: Product Information Specialist

Department: Customer Service

Location: 2000 Brigantine Drive, Coquitlam

Schedule: Monday – Friday, 8:00am – 4:30pm

How To Apply: